Returns and Refunds Policy

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Any products not used, damaged or altered in any form within 30 days of delivery and in its original packaging is eligible for a return. Returned merchandise must include all original packaging, paperwork, and must be packaged properly to avoid shipping damages.

Damaged, defective, or incorrect products will be refunded or exchanged at no cost to you. However, for any returns that are not the result of The Water Window's error, the customer will be responsible for the return shipping and will not be reimbursed the original shipping fee incurred by The Water Window. The Water Window does not charge restocking fees.

To complete your return, we require you to complete a Return Merchandise Authorization (RMA) form. To prevent delays, please ensure the form is filled out completely with as much detail as possible.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

When returning an item, it is recommended to use a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.