Shipping Policy


We strive to have all orders out the next day, however we reserve the ability to take up to five business days Monday - Friday 8am - 5pm for special circumstances. 


Currently we use the following carriers to deliver our orders:

  • Canada Post
  • FedEx
  • Purolator
  • UPS

Order Tracking

Due to the value of these items all orders will be shipped with a tracking number and will require a signature upon delivery. Shipping charges for any items returned to us by the carrier as a result of customer failure to take delivery will be deducted from the customer’s payment before a refund is issued.

Local Pickup

The Water Window is located near Sherwood Park, Alberta, Canada.  Currently we are a web store only, however to help save on shipping times and shipping charges if applicable, we are willing to make arrangements to meet in Sherwood Park to deliver items to our customers at no extra charge. Please contact us to make arrangements or more details.

Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.